Refund and Returns Policy

Refund and Return Policy for Julie & Juhi

Effective Date: [Insert Date]

At Julie & Juhi, we strive to ensure your satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

• Eligibility: Items must be unused, in original condition, and in the original packaging.
• Time Frame: You can return items within 7 days of delivery.
• Non-Returnable Items: Customized or personalized items, sale items, and gift cards.
• Return Process:
  1. Contact us at shreefinejewels@gmail.com with your order details.
  2. Ship the item to our factory address: 4026/27, Bhandup Industrial Estate, Pannalal Compound, Bhandup (W), Mumbai-400078.
  3. Once we receive and inspect the item, we’ll notify you of the status of your return.

2. Refunds

• Approval: If approved, your refund will be processed to your original payment method within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts).
• Late or Missing Refunds: If you haven’t received a refund, please check your bank account and contact your bank. If the issue persists, reach out to us.

3. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at shreefinejewels@gmail.com and send your item to our factory address.

4. Shipping Costs

• Return shipping costs are the customer’s responsibility and are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted.

5. Contact Us For any questions related to returns or refunds, reach us at:

• Phone: +91 9856707172
• Email: shreefinejewels@gmail.com
• Factory Address: 4026/27, Bhandup Industrial Estate, Pannalal Compound, Bhandup (W), Mumbai-400078
• Factory Outlet: 107, 77/79 Sutaria Bhavan, Dhanji Street, Mumbai-400002

By purchasing from our website, you agree to this Refund and Return Policy.